The business of monitoring, measuring and understanding social media
August 10, 2021
Strengthens messaging support for customer engagement
January 6, 2014
Verint (NASDAQ: VRNT) announced that it has agreed to acquire KANA in an all-cash transaction valued at approximately $514 million. KANA is a customer-service software specialist whose 2011 acquisition of Overtone (previously Island Data) gave it a social media analysis...
May 2, 2011
Verint announced Voice of the Customer Analytics, a centralized VoC platform which includes a text analytics application for mining social media and other customer communication channels. press release...
February 8, 2011
Recently released research and white papers: Social Media Marketing: Do Retail Results Justify Investment, ForeSee Results (via Marketing Pilgrim) Everyone’s an Influencer: Quantifying Influence on Twitter (PDF), Yahoo (via The Measurement Standard) The 2010 Inc. 500 Update, Umass Dartmouth Center...
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